FREQUENTLY ASKED QUESTIONS

How is compounded medication different from generic medication?

Generic medications are mass-produced and commercially available on the market for purchase at chain pharmacies. Compounded medications are made-to-order based on clients’ individual demands. At The Pet Apothecary, all of our medications are compounded so that each is unique and custom-made to meet your animal’s specific needs. 

What do I do if my pet refuses medication?

We know it can be difficult to convince your pets to take medication, even when they really need it. The Pet Apothecary specializes in creating custom formulations that make it easy, and even enjoyable, for pet owners to administer medication and for pets to take medication. We can package medications into delicious “chewables”, liquids, and other dosage forms based on your pet’s individual tastes and preferences. Please see our Dosage Forms page for more information, including a current list of our available flavors. 

What species of animals can The Pet Apothecary serve?

Our pharmacists and technicians are comfortable with working with animals of all shapes and sizes, ranging from everyday house pets to exotic animals, including pythons, opossums, grizzly bears, giraffes, gorillas, horses, meerkats, owls, hippos, and more. Our zoological specialty team consults with your veterinarians, caretakers, or species specialists to determine the most appropriate treatment for your animal. 

Where can I pick up my compounded medication?

For your convenience, we can ship medications directly to your home, veterinary clinic, or wildlife facility through the postal service. We are also available for in-store pickup during our business hours: Monday through Thursday from 10:00am to 5:30pm and Friday from 9:00am to 4:00pm.

How do I prescribe or order from The Pet Apothecary?

Pet owners should contact their veterinarians to obtain a prescription for their pets from The Pet Apothecary. After we receive a prescription for your pet, we will reach out to you for logistics and customization. Veterinarians, wildlife caretakers, and species specialists can send prescriptions directly to us by phone or email. 

When is The Pet Apothecary's client support available?

Our client support team, pharmacists, and technicians are available during regular business hours for inquiries in person or by phone: Monday through Thursday from 10:00am to 5:30pm and Friday from 9:00am to 4:00pm. We are also happy to answer any other questions by email or the message submission box below. 

Is compounding legal?

Yes, compounding is legal, safe, and regulated by the federal Food and Drug Administration (FDA) and the United States Pharmacopeia (USP). The Pet Apothecary is a licensed compounding pharmacy and we strictly adhere to FDA and USP regulations. 

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